Post by jonathan on Nov 3, 2013 1:32:46 GMT -8
A couple of weeks ago, I ordered some butterflies from Michel Tarrier. As usual, the parcel arrived in a matter of 3 days, everything well packed, organised and labelled as it should be.
Unfortunately, one of the Satyrinae specimens which I ordered had a big hole in the centre of the right forewing which skipped Michel’s attention. So what I did was to take a photo of the specimen, which I sent to Michel and informed him about the condition of this particular butterfly. I also asked him if it was possible to send him back this specimen so that he can exchange it for me.
As a serious businessman, Michel checked his stock, but informed me that he doesn’t have any more specimens like the Satyrinae specimen that I got damaged and offered me to replace the specimen with something of the same value which he did. He even sent me a free specimen together with the replacement and once again everything well packed and labelled appropriately. Michel didn't even ask me to send him back the damaged specimen so he even saved me the hassle and cost of shipping back the damaged butterfly.
So, thanks a lot Michel for your excellent service.
I recommend Michel Tarrier to anyone who is interested in European and North African butterflies and Zygaenidae. You can find his contact details on insectnet as he frequently advertises his specimens but just in case you don't manage to get his contact details, I would be more than willing to provide them for you.
Jonathan
Unfortunately, one of the Satyrinae specimens which I ordered had a big hole in the centre of the right forewing which skipped Michel’s attention. So what I did was to take a photo of the specimen, which I sent to Michel and informed him about the condition of this particular butterfly. I also asked him if it was possible to send him back this specimen so that he can exchange it for me.
As a serious businessman, Michel checked his stock, but informed me that he doesn’t have any more specimens like the Satyrinae specimen that I got damaged and offered me to replace the specimen with something of the same value which he did. He even sent me a free specimen together with the replacement and once again everything well packed and labelled appropriately. Michel didn't even ask me to send him back the damaged specimen so he even saved me the hassle and cost of shipping back the damaged butterfly.
So, thanks a lot Michel for your excellent service.
I recommend Michel Tarrier to anyone who is interested in European and North African butterflies and Zygaenidae. You can find his contact details on insectnet as he frequently advertises his specimens but just in case you don't manage to get his contact details, I would be more than willing to provide them for you.
Jonathan
. This makes a very welcome change. It would be good to see more of these.
