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Post by haohaixiu on Mar 5, 2022 18:37:53 GMT -8
Hello everone ,
I do not want say bicbugs cheat customer. but I just want introduce how it is happend with my purchase order.
I using 45.85 USD by each , and in total 299.25 USD to purchase cisseis phanodemus. and our big popular seller Bicbugs, finnaly sent me 5 cisseis gahua. ![]() ![]() I do not know how to upload screenshot and pics on this site. anyone can help me ? I just sent email with pics to bicbugs. waiting for thier feedback .
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Post by haohaixiu on Mar 5, 2022 18:40:14 GMT -8
If someone want to see pics , I can send your email as pics.
admin, could you support for this topic? thansk a lot! |
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Post by Adam Cotton on Mar 6, 2022 0:17:36 GMT -8
I do not know how to upload screenshot and pics on this site. anyone can help me ? I just sent email with pics to bicbugs. waiting for thier feedback. Please see my post (4th down) about posting photos to the forum in the Technical Issues section: insectnet.proboards.com/thread/4692/picture-attachmentNote that uploading photos directly to the forum is not possible. Adam. |
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Post by haohaixiu on Mar 6, 2022 0:44:16 GMT -8
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Post by haohaixiu on Mar 6, 2022 18:40:38 GMT -8
I will on live to update this "new employee" case. below URL is screen shot for email go and back between bicbugs and me. imgur.com/a/jPGdld2 |
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Post by haohaixiu on Mar 7, 2022 14:33:26 GMT -8
updated snapshot on 8th of may 2022 as below URL imgur.com/a/vJ5toGjI know bicbugs will say "please return it". .from my side it has high risk to export it due to individual collector has not any lics for export it to other contry . these 5 wrong items already transfered to China. bicbugs looks like want me pay 5 gahua by 229.25 USD finals. we will see...how they feedback. |
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Post by trehopr1 on Mar 7, 2022 17:28:48 GMT -8
Alex says he can give you a prepaid return label for the specimens to be sent back to him. He will then send you the correct specimens that you ordered.
He is being very reasonable and fair and I do not see what the problem is here.
If you cannot export the material back to him then I suppose (that is your problem). If you received the order it seems you should be able to send it back.
A new employee did make a mistake by sending you the wrong species which is why he wants to send you (a prepaid return label) to send them back.
Again, if you cannot export the material back to him (under any circumstances) then you are stuck with them !
Please refer any further questions or complaints directly to Alex Bic. We cannot do anything for you here involving this personal matter.
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Post by haohaixiu on Mar 7, 2022 18:28:41 GMT -8
Alex says he can give you a prepaid return label for the specimens to be sent back to him. He will then send you the correct specimens that you ordered. He is being very reasonable and fair and I do not see what the problem is here. If you cannot export the material back to him then I suppose (that is your problem). If you received the order it seems you should be able to send it back. A new employee did make a mistake by sending you the wrong species which is why he wants to send you (a prepaid return label) to send them back. Again, if you cannot export the material back to him (under any circumstances) then you are stuck with them ! Please refer any further questions or complaints directly to Alex Bic. We cannot do anything for you here involving this personal matter. Hi trehopr1, I just putting status to show how bicbugs handel this case. I do not know you , and also not invlove you to give feedback for this case. I Just puting status for other collector to refrence "big Vendor". They can say/see good , or not .maybe mostely are GOOD. to return specimens has risk for export from CHINA. and I am also buying(import) sepcimens from oversea to China. I ever ask or complain my vendor due to package confiscated by CN Customs. Why you too sensetive for this topic? I do not know. why you defend him vigorously. Finnaly : Alex give me 50 USD Gift code on thier website to handel this case. --> the result is that I have to accepted it. Conclusion is : I paied 249.25 USD to bought 5 Cisseis Gahua from Bicbugs.  this is good job! In China thier has sentence : The people's eyes are discerning. |
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Post by trehopr1 on Mar 7, 2022 22:04:06 GMT -8
Haohaixiu,
It is good to hear that you have had a good resolution in this situation.
However, if trying to return items back (export) to any seller is as difficult as you say it is (because of customs in China) then I would be very careful not to order anything too expensive; in case the goods arrive broken or you are sent the wrong item.
I also purchase specimens from time to time from overseas but, I never spend more than 40 USD on anything because if I am at a loss for some reason I am only losing $40 and not considerably more.
Best regards.
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Post by foxxdoc on Mar 8, 2022 7:38:24 GMT -8
Always good experience with Bic.
With all the horse manure American dealers have to face it's amazing there are any around.
TOM
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Post by vabrou on Mar 8, 2022 13:15:13 GMT -8
Regarding Alex Bic. of Bicbugs, Alex has been in business for over 20 years. I know because I have supplied numerous thousands of lepidoptera and coleoptera and other insects to him over the past 20 years. I have purchased some specimens from him on occasion as well. I have always found him to be an honest person.
Personally, I too have bought and sold insects from >140 countries of the world over the past 60+ years. When customers are unhappy with things they purchase, it more often is the buyer that is the problem. Consider, unless the buyer is a well known established and well published taxonomist, newbies never have proof that their opinions have merit. Just looking at several beetles being advertised on this very site one e.g, 'Carabus tomocarabus fraterculus neochinensis' is quite comical, as there is no such thing, yet newbie collectors believe this foolishness. Then, there are the unrealistic and preconceived assumptions that inexperienced collectors have. Also, in these matters there are misunderstandings due to language.
Let me repeat something I have stated for over a half century: There are NO perfect specimens, not one, none !!!! I have personally collected several billions of insects (no brag, just fact), and I am still waiting to find my first 'perfect specimen'.
Here is page 4 of 4 from a publication illustrating numerous visitors in late 2017, when Alex and Victoria Bic visited me here at the Abita Entomological Study Site in SE Louisiana.  Let me end by offering a better option. Simply take a few weeks off of work or school and visit the foreign country these 'must have' species occur. Bring along $10,000.00 to pay for transportation to and from these locations, and also needed transportation while there, also pay for the collecting equipment you may require while there. This way you only have yourself to blame if things don't go the way you expect. When you do these things you will learn that these species may not be out when you visit, or they may have a change in abundance of local populations. You may find that you capture not a single specimen of these 'must have' species. Consider, a specimens with a 'ding' is better than no specimen at all.
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Post by Adam Cotton on Mar 8, 2022 14:59:18 GMT -8
Let me repeat something I have stated for over a half century: There are NO perfect specimens, not one, none !!!! I have personally collected several billions of insects (no brag, just fact), and I am still waiting to find my first 'perfect specimen'.I think you have misunderstood what haohaixiu is complaining about. He ordered 5 specimens of a rare subspecies but was sent 5 specimens of a cheap common subspecies instead. His complaint has nothing at all to do with specimen quality. Alex asked him to return them and he would replace them. However, it is currently impossible for Chinese people to send specimens out of the country. haohaixiu has offered to pay for the 5 common specimens on top, and asked Alex to send the rare ones he already paid for. Adam. |
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Post by livingplanet3 on Mar 8, 2022 16:32:33 GMT -8
Is Morpho cisseis phanodemus an actual subspecies of cisseis, or is it a color morph? I have long been confused about the taxonomy of cisseis, its various subspecies, the multitude of color morphs that occur within each subspecies, and whether cisseis itself might actually be a subspecies of Morpho hecuba - www.butterfliesofamerica.com/L/morpho_cisseis_phanodemus_types.htm |
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Post by vabrou on Mar 8, 2022 17:02:41 GMT -8
,,,
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Post by haohaixiu on Mar 8, 2022 17:11:42 GMT -8
Is Morpho cisseis phanodemus an actual subspecies of cisseis, or is it a color morph? I have long been confused about the taxonomy of cisseis, its various subspecies, the multitude of color morphs that occur within each subspecies, and whether cisseis itself might actually be a subspecies of Morpho hecuba - www.butterfliesofamerica.com/L/morpho_cisseis_phanodemus_types.htmcisseis phanodemus has diffrent ccoler forms , based on diffrent location . . Cisseis phanodemus Kotzsch,1935(f.priameis) , Brazil. --> Blue Form See below : imgur.com/a/LKCUK3V |
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this is good job!
